Delivery + Click & Collect Details

Ordering, Delivery & Pickup

📍 Click & Collect – Shop 30, South Melbourne Market

Pick-up available on Wednesdays, Fridays, Saturdays & Sundays, from 8 AM to 4 PM.
Order by 3pm the day before.

🚚 Melbourne & Regional Victoria Deliveries

We deliver across Melbourne and selected parts of Regional Victoria using a HACCP-certified refrigerated courier.
Deliveries take place Monday to Friday, depending on your area.

🕐 Order Cut-Off Time: 1:00 PM

Orders placed on Monday, Tuesday, or Wednesday (before 1 PM)
→ Eligible for delivery on Thursday or Friday of the same week (depending on your zone).
Orders placed on Thursday, Friday, Saturday, or Sunday (before 1 PM)
→ Eligible for delivery from Monday the following week.
→ Some regional deliveries may occur as late as Wednesday, depending on availability and location.

⚠️ During peak periods, deliveries may close earlier than the 1:00 PM cut-off. Order early to avoid missing out.

🗺️ Regional Victoria Delivery Days (by zone):

Geelong, Bellarine, Bannockburn, Torquay, Anglesea – Wednesday, Thursday, Friday
Mornington Peninsula – Wednesday, Thursday, Friday
Cranbourne – Thursday
Emerald, Gembrook, Officer, Pakenham – Wednesday & Friday
Yarra Valley – Wednesday, Thursday, Friday
Kinglake, Whittlesea, Wallan – Wednesday & Friday
Warburton – Friday only
Melton, Ballarat, Daylesford, Trentham, Kyneton, Malmsbury – Thursday
Bendigo, Heathcote, Castlemaine, Macedon, Woodend, Gisborne, Sunbury, Lancefield, Romsey – Wednesday & Friday
...and many more towns in between.

💳 Standard Delivery Charges

Zone 1 (<10 km from Melbourne CBD): $22.50
Zone 2 (10–30 km): $24.50
Zone 3 (>30 km): $28.50
Zone 4 (Remote areas): $38
✅ Free delivery for orders over $250

📦 Interstate Delivery – By Phone Only

We now offer interstate shipping via Australia Post with cooling packs included.
📦 Flat rate: $30
📞 To place an order, call us on 0406 442 032

❓ FAQs – Delivery & Orders

📍 We don't deliver to your postcode – what does that mean?

Delivery is postcode-based. Please enter your postcode at checkout to see all available options. Some rural or regional areas are not covered by our courier.

📅 Can I choose my delivery day?

Yes! You can select your preferred delivery day at checkout.
Keep in mind:

Availability depends on your postcode
Some zones have fixed delivery days
During busy periods, popular days may fill up early

⏰ What’s the cut-off time for placing an order?

1:00 PM is the standard cut-off time.

Order Monday–Wednesday before 1 PM → Delivery on Thursday or Friday of the same week
Order Thursday–Sunday before 1 PM → Delivery from Monday the following week

During peak periods, cut-off times may close earlier. We recommend ordering early.

🎁 Can I send a gift?

Of course!

The receipt is emailed to you – not included in the parcel
Please provide the recipient’s mobile number for delivery notifications
You can include a handwritten card (25 words max) by adding a message at checkout

📦 When will my cheese arrive?

We deliver Monday to Friday, during standard business hours.
You'll receive SMS tracking – please ensure a valid Australian mobile number is provided.

🏠 Do I need to be home?

Not necessarily. If you're not home or sending a gift, leave clear delivery instructions (e.g. “Leave on porch”).
Note: Couriers cannot attempt redelivery.

♻️ How is my order packed?

Your cheese is packed in recyclable thermal boxes with compostable wood wool and delivered in refrigerated vans.
Need extra protection? Select insulated boxes with gel ice packs at checkout.

📬 Can you deliver to PO Boxes or hospitals?

❌ No PO Boxes – only physical addresses
❌ No hospital deliveries at this time

🔁 Can I change my delivery date?

Yes, if you contact us with at least 48 hours' notice, and the new date is still available.

❄️ How do I store my cheese?

Keep your cheese in the original wrapping and store it in the fridge
For best taste, remove it from the fridge 30 to 60 minutes before serving
See our Cheese Guide for more tips

🧀 What if an item is out of stock?

Cheese is a seasonal product. If something you’ve ordered is unavailable, we’ll contact you by email with a proposed substitute before dispatch.

📞 Need help?

We’re happy to help with cheese questions, delivery details, or special requests.
📱 Call: 0406 442 032
📧 Email: hello@ksfromagerie.au