Delivery + Click & Collect Details

Ordering, Delivery & Pickup

📍 Click & Collect – Shop 30, South Melbourne Market

Pick-up available on Wednesdays, Fridays, Saturdays & Sundays, from 8 AM to 4 PM.
Order by 3pm the day before.

🚚 Melbourne & Regional Victoria Deliveries

We deliver across Melbourne and selected parts of Regional Victoria using a HACCP-certified and Certified Carbon Neutral since 2017 refrigerated courier.

We deliver on Thursdays and Fridays only, depending on your postcode.

🕐 Order deadline: Monday night

Place your order by Monday night for delivery on Thursday or Friday of the same week, subject to your postcode's available delivery days.

We cut, wrap and pack your cheese on Wednesday, then dispatch orders with our refrigerated courier on Wednesday evening.

Orders placed after the Monday night deadline will be scheduled for the following week's Thursday or Friday delivery.

Delivery availability varies by postcode. During busy periods, orders may close earlier.

🗺️ Regional Victoria Delivery Days (by zone):

Geelong, Bellarine, Bannockburn, Torquay, Anglesea – Thursday & Friday
Mornington Peninsula – Thursday & Friday
Cranbourne – Thursday
Emerald, Gembrook, Officer, Pakenham – Friday
Yarra Valley – Thursday & Friday
Kinglake, Whittlesea, Wallan – Friday
Warburton – Friday only
Melton, Ballarat, Daylesford, Trentham, Kyneton, Malmsbury – Thursday
Bendigo, Heathcote, Castlemaine, Macedon, Woodend, Gisborne, Sunbury, Lancefield, Romsey – Friday
...and many more towns in between.

💳 Standard Delivery Charges

Zone 1 (<10 km from Melbourne CBD): $22.50
Zone 2 (10–30 km): $24.50
Zone 3 (>30 km): $28.50
Zone 4 (Remote areas): $38
✅ Free delivery for orders over $300

❓ FAQs – Delivery & Orders

📍 We don't deliver to your postcode – what does that mean?

Delivery is postcode-based. Please enter your postcode at checkout to see all available options. Some rural or regional areas are not covered by our courier.

📅 Can I choose my delivery day?

You can select an available Thursday or Friday delivery date at checkout, subject to your postcode.
Keep in mind:

Availability depends on your postcode
Some zones have fixed delivery days
During busy periods, popular days may fill up early

⏰ What’s the cut-off time for placing an order?

Monday night is the weekly deadline for refrigerated delivery on Thursday or Friday of the same week.

Order by Monday night → Eligible for delivery that Thursday or Friday, subject to postcode availability.
Order after Monday night → Delivery the following Thursday or Friday, subject to postcode availability.

Order early during peak periods, as we may close orders sooner.

🎁 Can I send a gift?

Of course!

The receipt is emailed to you – not included in the parcel
Please provide the recipient’s mobile number for delivery notifications
You can include a handwritten card (25 words max) by adding a message at checkout

📦 When will my cheese arrive?

We deliver on Thursdays and Fridays, during standard business hours, depending on your postcode.
You'll receive SMS tracking – please ensure a valid Australian mobile number is provided.

🏠 Do I need to be home?

Not necessarily. If you're not home or sending a gift, leave clear delivery instructions (e.g. “Leave on porch”).
Note: Couriers cannot attempt redelivery.

♻️ How is my order packed?

Your cheese is packed in recyclable thermal boxes with compostable wood wool and delivered in refrigerated vans.
Need extra protection? Select insulated boxes with gel ice packs at checkout.

📬 Can you deliver to PO Boxes or hospitals?

❌ No PO Boxes – only physical addresses
❌ No hospital deliveries at this time

🔁 Can I change my delivery date?

Yes, if you contact us with at least 48 hours' notice, and the new date is still available.

❄️ How do I store my cheese?

Keep your cheese in the original wrapping and store it in the fridge
For best taste, remove it from the fridge 30 to 60 minutes before serving
See our Cheese Guide for more tips

🧀 What if an item is out of stock?

Cheese is a seasonal product. If something you’ve ordered is unavailable, we’ll contact you by email with a proposed substitute before dispatch.

📞 Need help?

We’re happy to help with cheese questions, delivery details, or special requests.
📱 Call: 0406 442 032
📧 Email: hello@ksfromagerie.au