Delivery + Click & Collect Details

• Click & Collect  from our store at shop 30 322-326 Coventry Street, South Melbourne  Wednesdays, Fridays, Saturdays and Sundays 8am to 4pm

• order by midnight the day prior* 

• Melbourne deliveries Wednesday, Thursday & Friday
  • order by 7 am the day prior (eg. 7 am Wednesday for Thursday delivery)
  • orders may fill up & close prior to the 7 am cut off during peak periods 

• Regional Victoria  deliveries
  • • order by 7 am the day prior (eg. 7 am Wednesday for Thursday delivery)
    • orders may fill up & close prior to the 7 am cut off during peak periods
    • Geelong, Bellarine Peninsula, Bannockburn, Torquay, Anglesea - Wednesday, Thursday & Friday
    • Mornington Peninsula - Wednesday, Thursday & Friday
    • Cranbourne -Thursday
    • Emerald, Gembrook, Officer, Pakenham - Wednesday & Friday
    • Yarra Valley - Wednesday, Thursday & Friday
    • Kinglake, Whittlesea, Wallan- Wednesday & Friday, Warburton(Friday only)
    • Melton, Ballarat, Daylesford, Trentham, Kyneton, Malmsbury  - Thursday
    • Bendigo, Heathcote, Castlemaine, Macedon, Woodend, Gisborne, Sunbury, Lancefield, Romsey - Wednesday & Friday
    • plus many more little towns in between

STANDARD DELIVERY CHARGES

We use a HACCP certified refrigerated courier service that delivers during standard business hours.

Zone One (<10km from CBD)  $20

Zone Two (10-30km from CBD)  $22.50

Zone Three (<30km from CBD) $26.50

Zone Four (Remote adress)  $38

Free delivery for orders over $200

FAQs

We don't offer shipping to your postcode - what does that mean? 

Delivery information is by postcode - make sure your postcode has been entered in the delivery details to give you all the available delivery options. Some addresses in Victoria are not covered by our courier. 

Can I nominate a day for delivery?

Yes, use the drop-down box at checkout for your preferred day.

My preferred date is not available? 

Deliveries are Wednesday - Friday. Orders are open 14 days in advance in order to manage stock. If your preferred day is not available within this time frame, we have reached capacity for that day. Please select another date.

My order is a gift - how does this work? 

The receipt is emailed to you - it doesn't go in the box. Just make sure we have a contact mobile phone number for the recipient as the courier needs for delivery notifications.

We can also add a card with a handwritten message to your order - use the box at checkout for your message (25-word max).

NOTE - We are not currently delivering to hospitals - we apologise for any inconvenience this may cause.

When will my cheese arrive?

We use a specialised refrigerated courier service that delivers during standard business hours.

Orders must be placed by 7 am the day before or they'll be delivered on the next available delivery day.

*Orders may fill up & close prior to the 7 am cut off during peak periods 

Do I need to be home for the delivery?

If you're not available to accept the package or it's a surprise gift, please add special delivery instructions (e.g. leave on the porch) as our drivers are unable to attempt redelivery.

NOTE: Our courier requires an Australian mobile number for delivery notifications.

What packaging does my delivery come in?

Your products are packed in recyclable thermal boxes & compostable wood wool and despatched in refrigerated vans to ensure the product arrives in the best condition. If you need extra packaging - we use insulated boxes and reusable gel ice packs - please select that option at the checkout.

Can you deliver to PO Box addresses? 

No, unfortunately, we can only deliver to physical addresses.

Can you deliver to hospitals?

We are not currently delivering to hospitals - apologies for any inconvenience this may cause.

Can I change the delivery date?

Subject to availability, we may be able to change your delivery date, provided we have 48 hours notice.

How do I look after my cheese?

Cheeses are selected and cut to order in our shop. Put your cheese in the fridge as soon as possible and leave in its original wrapping. See our Guide to Cheese page for more details.

What if you don't have the cheese I ordered in stock? 

Cheese is a seasonal product and as such, quality and supply can vary. Whilst we always endeavour to fulfill your order exactly, on some occasions we may need to substitute products. We will advise you by email before despatching your order if this happens.

What if there is a problem with my order? 

Please contact us as soon as possible if you have any issues with your delivery.

I'd like to buy a gift voucher - but I can't find it on your store?

We are no longer selling Gift Vouchers.

How do I find out more?

We're here to help. If you have any questions about the cheeses or products, need a special delivery, or just want some advice, please contact us on 0401 081772 or email hello@ksfromagerie.au